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FAQ

Below you will find the most frequently asked questions per category. If your question is not answered please contact our customer service: TULES@KIDENTIAL.com If you have a complaint: send an email to TULES@KIDENTIAL.com, We will then treat your complaint and search for a solution as soon as possible.

General

Place An order

  • Q. How does KIDENTIAL's clothing fit?
    A. We have made a careful size chart for each item. So you can see in advance how KIDENTIAL fits. See also our size chart. Our sizing goes by age and usually is accurate to children's age. if you are not sure you can send a quick email to tules@kidential.com response is usually in less than an hour!
  • Q. How do I place an order?
    A. Ordering is easy! From your lazy chair you can access the article pages via the various navigation and filter options. Here you choose the right size and then you can place the item directly in your shopping bag. Are you ready to complete the order, then click on 'continue to checkout'. You are now at the cash register. Here you get an overview of the articles you have selected. For example, if you have selected a wrong size, you can still adjust it here. The order and payment process starts with the 'I want to checkout' button.
  • Q. I have not received the invoice yet, when can I expect it?
    A. Usually packages within Holland and Belgium are received within two working days. you can email tules@kidential.com for other countries or if your package has taken longer.

Pay The Order

Send Order

  • Q. How long will it take before I receive my order?
    A. Orders that arrive from us before 14:00 will be sent the same day with PostNL or if in the USA USPS. Depending on PostNL or USPS you will receive delivery the next day. You can email tules@kidential.com for other countries or if your package has taken longer.
  • Q. How much are the shipping costs?
    A. A standard contribution to the shipping costs is $6.00
    All orders from $100 and up - we ship free in Europe and USA.
  • Q. Can I track the status of my order?
    A. Yes, with your order you will receive a 'track and trace code'. With this you can follow your order. If you still have questions please feel free to email Tules@kidential.com, response is usually in less than an hour.
  • Q. Can I exchange items?
    A. Exchange is allowed within 14 business days.

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