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Shipping Information

Shipping

  Cost Ships from warehouse in: Delivered in:
Standard Shipping By Weight 3-5 business days 2-5 business days after date shipped
Priority Shipping By Weight 1-2 business days 2-3 business days after date shipped
International Shipping By Weight 3-5 business days 10-21 business days after date shipped

*This timeline is an estimate only and not guaranteed. On rare occasions, orders will ship or be delivered outside this timeframe. 

We ship all orders from our fulfillment warehouse located in Long Island City, NY.

Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return policy. For more return information, please refer to our returns policy below.

 

Kidential is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country.

 

Order Status

You will receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.

If you’re missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.

YES! We ship WORLDWIDE !

The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to. KIDENTIAL will dispatch the approved orders as quickly as possible and in the order that they have been received.
We dispatch all orders the next day, with the exception of sale and peak periods where this may take longer. National orders will take 2-3 business days for delivery. International European orders will take up to 5 business days. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. KIDENTIAL is not responsible for any delays caused by destination customs clearance processes. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option and has a right to terminate the agreement, free of charge. KIDENTIAL will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination.

Taxes and duties for International Shipping: 
Your order may be subject to import duties and taxes which have to be paid before you receive the goods.
Kidential cannot control this and is not responsible for any duties/taxes applied to your package.

a. Shipping destinations and shipping fees

Shipping fees specified in $ (Dollar) will be displayed in checkout before the final payment step.

b. Uncollected packages

KIDENTIAL will not pay shipping for uncollected packages. If you fail to collect your package after 10 days, it will be sent back to us. Please contact us if you want us to send it again, this at your own expense.

Easy Returns & Exchanges

The goods have to be undamaged and unused, with any KIDENTIAL labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

a. Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within 2 weeks of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items KIDENTIAL will make a full refund to you, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
If you are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item(s). You will receive a full refund for the item, excluding the return cost for the item. During 14 days from the delivery of your package you may request to exchange or return your order. The product that you return must be in perfect condition, and not worn, used or washed. Returns will only be accepted if the products are returned with the original labels still attached to each product. Also, it helps if the original receipt that comes with the shipment is enclosed together with the returned products so that we have all information.
Please respect that KIDENTIAL is a small company and every item is made for you specially, so we try to minimize returns.

HOW TO RETURN

1. You can email Tules@kidential.com for all returns ans exchanges.
2. Let us know who you are, what you are sending back, what’s wrong and if you need a refund or exchange and we will get on to it asap.
3. Pack your garment in suitable package bag/box (you can re-use our box).
4. Please ship the items in the post to us, after your received our instructions by email. We offer interesting rates for all our returns. Returns/Exchanges should be sent to the following address: KIDENTIAL, 220 east 57th street new york, ny 10022
5. We will take care of everything when your goods arrive back and we’ll let you know if there’s anything we need to talk to you about. Please remember that all costs for returns is yours.
6. If your order was paid with a credit card, the money will be transferred to the card used at the purchase. These transactions can take up to 3-8 bank days.
7. When we’ve accepted your return and transferred the money, you will here from us.

COSTS FOR RETURN

KIDENTIAL is not responsible for shipping costs that may incur regarding the return of a product. We DO offer very interesting rates for returning the products, so wait on our instructions before sending your item(s) back. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after KIDENTIAL receives the returned products. The refund will be made to the credit/debit card you used for the order in question. Please note that additional duties, taxes or any other charges that may incur will not be refunded by KIDENTIAL.

CLAIMS

If you receive a damaged or defect item which you want to claim please contact tules@kidential.com and we will sort it out for you. For accepted claims, KIDENTIAL is responsible for all additional costs.